frequently asked questions
every detail matters
SHIPPING
Estimated lead times vary by item and are listed on each product page. After placing your order, you'll receive a confirmation email with tracking details specific to your delivery.
Yes! Just sign up for our email newsletter. Scroll to the bottom right of this page, enter your email, and click “Subscribe” to unlock savings.
Studio Meu currently ships within the United States and does not process international orders at this time. However, if you're located outside the U.S. and are interested in our products, please email us at info@studiomeu.com, we’d love to hear from you and will do our best to explore possible options.
ORDERS
We want you to be happy with your order and your experience shopping with Studio Meu. If you’re not completely satisfied, you may request a return within 30 days of receiving your order for a full refund, minus shipping costs. For returned furniture items (i.e. Rumi Chair) there will also be a 30% restocking fee. Returned items must be in their original condition and packaging. To start a return, please contact us at info@studiomeu.com for further instructions.
To modify or cancel your order, please email us at info@studiomeu.com as soon as possible, and we’ll do our best to accommodate your request. If your order has already shipped, we won’t be able to make changes, but you can still reach out to us to initiate a return once it arrives.
We’re sorry your order arrived damaged, and we appreciate your patience while we make it right. To resolve this as quickly as possible, please email photos of the damaged packaging and product to info@studiomeu.com, and we’ll assist you with the next steps.
product
Porcelain ceramic: Dishwasher, microwave, and oven safe.
Aluminum metal: Wipe with a soft, dry cloth.
Solid marble & stone: Hand wash with gentle soap. Do not use in the microwave or dishwasher.
Cardboard: Remove dust with a soft cloth and pat stains with a damp cloth. Air dry only and do not use if wet. Do not use abrasive cleaners or scouring pad. Avoid damp environments and keep away from heat sources.
For multi-cat households, the Plinth bowls offer excellent capacity. If you have a single cat, the Duomo bowls are perfectly sized for daily food and water portions.
Rumi is capable of supporting up to 250 lbs. For best performance, always keep Rumi upright and only apply weight to the seat and seat back portion, just like a dining chair.
The Rumi Chair is very robust and durable. As your cat scratches the material, the Rumi Chair will develop a beautiful patina, becoming suede-like and soft but maintaining it's structural strength. When tested, one chair lasted three years in a household with two cats. Even when thoroughly scratched, it should still be structurally sound and functional. Unless damaged by misuse or wet environments, we believe our product will last you many years.
Absolutely. Rumi is a sculptural silhouette that elevates any space, regardless of species. At Studio Meu, our mission is to design pet products with such strong form and function that they feel essential to every home, not just pet homes.
Yes, please! We are actively developing new products and know that the needs of this niche are vast. This is just the beginning, and we’d love to hear your experiences, stories, and ideas. Please reach out at info@studiomeu.com